Instant Help Center

Cebu Transfers

❓ Common Questions
💬 WhatsApp Support

Common Cebu transfer questions and answers

Our help center addresses the most frequent Cebu transfer questions to ensure your journey is stress-free. First, we understand that navigating island logistics can be complex for first-time visitors. Therefore, we provide clear information regarding our fixed rates and vehicle capacities. In addition, our team is available 24/7 to resolve any specific Cebu transfer questions you may have via WhatsApp. Consequently, you can book with confidence knowing that all details are covered. Furthermore, we provide localized support to help you reach your resort on time. Indeed, your satisfaction is our primary goal.

Booking & Payment

Is the price final? Any hidden fees?

Yes, the price is the final, all-inclusive fixed rate. Specifically, it covers tolls, fuel, driver fees, and VAT. Thus, you will never face unexpected charges at the end of your trip.

Can I pay the driver in cash?

Airport pickups require pre-payment to secure the slot. However, other pickups accept cash. For this reason, we offer multiple payment gateways for your convenience.

What is the cancellation policy?

We offer a 100% Refund if you cancel 24+ hours before pickup. Conversely, there is no refund for less than 24 hours notice. Therefore, please notify us early if plans change.

Arrival & Airport (CEB)

What if my flight is delayed?

There is no extra charge for delays. Because we provide complimentary flight tracking, we adjust your pickup time automatically. As a result, your driver will be there exactly when you land.

Where do I meet my driver?

Your driver will wait in the Arrivals Hall holding a sign with your name. Typically, this happens right after you clear customs. Likewise, we send driver details via WhatsApp for easy contact.

Service & Vehicles

Do you service all of Cebu Island?

Yes. We offer island-wide coverage to any destination in Cebu Province. Whether you are going to Moalboal or Maya, we have you covered. In fact, we specialize in long-distance provincial routes.

What is the luggage policy?

Sedan: 2 bags | SUV: 4 bags | Van: 8 bags. If you have large dive gear, we recommend booking a Van. Consequently, you will have ample space for all equipment.

Can I make multiple stops?

One-way transfers are for direct routes only. However, if you need multiple stops, please book our “By the Hour” service. This allows you to control the itinerary completely.